![]() Health professionals responding online to reviews are allowed to speak generally about how they treat patients, but must get permission to discuss individual cases, HHS says. It’s also currently investigating a New York dentist for disclosing personal info about a patient who complained about her care. Department of Health and Human Services, which enforces HIPAA, ProPublica reports, and the office warned the dentist about posting personal info in Yelp reviews. The patient took their story to the Office for Civil Rights within the U.S. … I removed my review to protect my medical privacy.” “After that, she posted a response with details that included my personal dental information. “I posted a negative review” on Yelp, a client of a California dentist wrote in 2013. Sometimes, the shock of having such details revealed works, and patients back off. I absolutely recommended an x-ray to determine if this condition existed this x-ray was at no additional cost to you.”Īffected patients say they suffer doubly in theses cases: first there’s the poor service or care, and then the pain that comes with the disclosure of information they thought was private. “The exam identified one or more of the signs I mentioned above for scoliosis. Or a chiropractor who disagreed with a mom’s reviewing claiming that he’d misdiagnosed her daughter with scoliosis: “You brought your daughter in for the exam in early March 2014,” he wrote. There was a dentist’s reply to a patient who blamed him for losing a molar, which read: “Due to your clenching and grinding habit, this is not the first molar tooth you have lost due to a fractured root. ProPublica identified more than 3,500 one-star reviews in which patients mentioned privacy or HIPAA (otherwise known as The Health Insurance Portability and Accountability Act of 1996 which outlines patients’ rights to privacy, among other things ). Yelp gave ProPublica access to its public reviews, totaling more than 1.7 million, and let the group research them by keyword. ProPublica teamed up with The Washington Post and found many situations where doctors and others zapped by negative reviews have replied to those patients’ negative reviews online, and in doing so, revealed details of medical treatment. Like in health care providers’ responses to negative reviews from patients on Yelp, for example. Now that we live in a world where it seems everything can be rated - from your restaurant experience to your root canal - privacy issues are popping up in unexpected places. 5.27.16 4:25 PM EDT By Mary Beth Quirk it medical care health providers doctors yelp reviews Negative Reviews HIPAA
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